“Customer service should not be a department. It should be the entire company”, as Zappos CEO Tony Hsieh says. In this day and age, customer service has become the fundamental area of focus for many large companies, including e-commerce corporations. Which has brought several businesses into a degree of rivalry, where competing against each other based on the quality of services rendered and costs has just gotten to the next level. What stays at this point is customer service, and in this age — it matters most.
Please read the originial post here: https://globalsky.com/5-strategies-for-e-commerce-customer-service/