Bol7 found that a Mobile Call Center Solution for Telemarketing Teams of All Sizes reduces customer friction and increases front line efficiency. Ideally, incoming calls should be logged on your help desk which will allow agents to follow up via email.
Additionally, this feature will let everyone else on your team see the context of previous customer interactions — regardless of the channel they took place on. This feature allows you to create a consistent customer experience no matter which channel the interaction begins on.
Please read the originial post here: https://www.bol7.com/call-centre-app/