For some organizations, customer service is not one of their key competencies, which could be a real problem. Revenue of these organizations can drastically plummet without warning if they fail to build excellent customer support. Because let’s be honest, customers define the business’ success and failure. Fortunately, the rise of e-commerce businesses has introduced an alternative, and that is to hire a third-party company to handle customer services. You might have heard. It is called inbound call center services.
Please read the originial post here: https://obpo.co/customer-service-inbound-processes/