Utilities BPO solutions enable utility and energy companies to build smarter processes, shear operational costs and achieve transformational outcomes in a short timespan.Utility and energy companies face cost saving imperatives even as they try to meet the changing demands of customers with innovative services, implementing smart metering solutions and ensuring an omni-channel access. They also have to contend with varied regulatory requirements and environmental mandates in different countries. For some, particularly the state-owned utilities, budget constraints make new technology investments challenging. A shrinking talent pool is also adding to the concerns in this sector.
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