Genesys, a global leader in cloud customer experience and contact center solutions, today announced the launch of Genesys Digital, a new business unit to help companies address the latest technology trends and consumers’ ever-changing needs in the digital landscape. Consumers’ lives are increasingly digital, blurring the lines between marketing, sales and service for brands. Businesses are recognizing the strategic benefit to better orchestrate every consumer touchpoint.
Please read the originial post here: https://www.martechcube.com/genesys-launches-the-future-of-digital-customer-engagement/
