You should talk to your customers to let them know about any changes and new information. While live chats allow them to talk with you, you also need a way to spread information to them. This can include email campaigns, social media posts and other communication channels. By establishing regular communication with your customers, you can maintain trust and continue to reach out to them. You need to communicate with them and they with you.
Please read the originial post here: https://pfmarketingsolutions.com/how-you-can-build-a-better-trust-between-you-and-your-customers/