Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic are increasing by the minutes, emails from customers are coming in hot 24/7, and you installed a chatbot to help you out a little while you take phone calls. The increase in your sales all over multiple channels is a good thing. But you will not have the time to assess everything, and you will always be glued on your laptop doing customer support by yourself, assisting purchases, and solving problems.
Please read the originial post here: https://globalsky.com/outsourcing-your-shopify-store-customer-service/