While businesses have largely always been comfortable outsourcing their non-critical functions to an outsourcing company, there is a shift towards greater trust being placed in BPOs. As the success of the BPO industry continues to increase, businesses begin to rely on the services of BPOs more and more. The role of outsourcing companies is becoming more of an advisory one as their clients begin to seek business expertise in addition to the usual services. This means it will become more common for businesses to outsource even core operations in order to stay competitive. Delivering valuable service and expertise is becoming just as important for outsourcing companies as cutting costs.
Please read the originial post here: https://futureinsights.com/the-future-of-outsourcing-top-business-process-outsourcing-trends-for-2019/